الأسئلة الشائعة

يُحسب حسب طراز السيارة وعدد أيام الاستخدام. شمول السعر للوقود ورسوم الطرق وبدل طعام السائق يختلف حسب المسار والمنتج، يرجى الرجوع إلى وصف صفحة المنتج المعني.

It is calculated as 'number of rental days × daily rental rate for that vehicle type'. The number of days between the pickup date and the return date is the billable days. For example, pickup on October 1 and return on October 4 counts as 3 days. After selecting dates on the product page, the number of days and total rental fee will be displayed in real time.

No. The deposit is collected by the store at pickup and refunded after the return inspection confirms no damage and no unresolved traffic violations. It is not included in the online payment amount. Only the rental fee is paid online.

For self-drive vehicle types, the deposit is charged by vehicle type: sedan 3000 yuan, 7-seat SUV 4000 yuan, off-road SUV 5000 yuan. Chartered car products with a driver do not require a vehicle deposit. The deposit amount is indicated on each product page, and the page shall prevail.

The refund can be processed after the return inspection confirms no new damage, fuel level meets the agreement, and no unresolved traffic violations. The arrival time depends on the payment method: cash or bank transfer is usually same-day; credit card pre-authorization release generally takes several business days.

For self-drive vehicle types, the renter bears the fuel cost, and the fuel level at return should be the same as at pickup. For chartered car products with a driver, fuel is generally included in the daily rental rate, but there is usually an agreed daily mileage limit (e.g., 300 km), and excess mileage is charged per kilometer.

For self-drive vehicle types, tolls and parking fees are borne by the renter. For chartered car products with a driver, tolls and parking fees are generally not included and must be borne by the user. Please refer to the 'included / not included' list on each product page.

Yes. If the agreed return time is exceeded, an overtime fee is charged per hour. The standard varies by vehicle type (about 50–150 yuan/hour), and there is usually a 60-minute grace period. If your itinerary may be delayed, please contact the store in advance to avoid extra charges.

Yes. After placing an order, contact customer service and provide invoicing information (company name, tax ID, etc.). The invoice will be issued for the actual amount paid. Please confirm the invoice type and delivery method with customer service.