FAQ

Choose a vehicle and your travel dates on the "Vehicles" page, enter your pick-up point and contact details, and submit. Our team will confirm the vehicle, itinerary and quote with you, then you pay online once confirmed.

A charter includes both the vehicle and a driver, is priced by the number of days, and suits travellers who prefer not to drive themselves. A rental is self-drive, requires a valid driving licence held by the renter, and is likewise priced by the day. The exact vehicle and whether a driver is included are stated on each product page.

For a self-drive rental you need your own valid driving licence and ID card; some vehicles require at least one year of driving experience. A charter needs no licence — ID cards for the passengers are enough.

Pricing is by vehicle type and number of days. Whether fuel, tolls and the driver's meal allowance are included varies by route and product — please refer to the description on the relevant product page.

It depends on the route and vehicle. Arrangements can usually be made for major cities such as Urumqi, Ili and Kashgar; returning to a different city may incur a vehicle relocation fee.

Click "Order Lookup" at the top of the page, then enter the phone number and ID number you used when booking to see your order status and details.

You may apply to cancel up to a certain time before your travel date; cancelling closer to the date incurs a partial charge under our rules. The exact cancellation terms are stated on the relevant product page.

Popular options include Northern Xinjiang (Ili, Kanas), Southern Xinjiang (Kashgar, Pamir Plateau) and the Duku Highway. See the "Vehicles" and "Travel Guides" pages for details.