Preguntas frecuentes

¿Cómo reservar un coche de alquiler o con conductor? 0 Guardar Reserva

En la página «Productos de alquiler de vehículos», seleccione el modelo y las fechas de uso, rellene el lugar de recogida y los datos de contacto y envíe la solicitud. El servicio de atención al cliente le confirmará el vehículo, el itinerario y el presupuesto; tras la confirmación, realice el pago en línea.

¿Cuál es la diferencia entre alquiler con conductor y sin conductor? 0 Guardar Integral

El alquiler con conductor incluye vehículo y conductor, se cobra por días de uso y es adecuado para turistas que no desean conducir; el alquiler sin conductor es para conducir uno mismo, requiere un permiso de conducir válido del titular y también se cobra por días. Los modelos concretos y si incluyen conductor se indican en la página del producto.

¿Qué documentos hay que preparar? 0 Guardar Documento de identidad

Para el alquiler sin conductor se requiere permiso de conducir válido y documento de identidad del titular; algunos modelos exigen al menos un año de antigüedad del permiso. Para el alquiler con conductor no se necesita permiso de conducir, basta con el documento de identidad de los pasajeros.

¿Cómo se calcula el precio? 0 Guardar Tarifa

Se calcula según el modelo y los días de uso. La inclusión o no de combustible, peajes y dietas del conductor varía según la ruta y el producto; consulte las indicaciones de la página del producto correspondiente.

¿Se puede recoger o devolver el coche en otra ciudad? 0 Guardar Transporte

Depende de la ruta y del modelo. En las principales ciudades como Urumqi, Yili y Kashgar generalmente se puede acordar; la devolución en otra ciudad puede generar gastos de traslado del vehículo.

¿Cómo consultar mi pedido? 0 Guardar Pedido

Haga clic en «Consulta de pedidos» en la parte superior e introduzca el número de teléfono y el número de documento facilitados al realizar el pedido para consultar el estado y los detalles del mismo.

¿Se puede cancelar o solicitar reembolso? 0 Guardar Reembolso y cambios

Se puede solicitar la cancelación con cierta antelación a la fecha de uso; la cancelación cerca de la fecha de uso conlleva la deducción de parte del importe según las normas. Los criterios concretos de cancelación y modificación se ajustan a las indicaciones del producto correspondiente.

¿Qué rutas de alquiler de vehículos se recomiendan? 0 Guardar Ruta

Las rutas habituales incluyen el norte de Xinjiang (Yili, Kanas), el sur de Xinjiang (Kashgar, meseta de Pamir) y la carretera Duku, entre otras. Puede consultar los detalles en «Productos de alquiler de vehículos» y en «Guías de viaje».

How far in advance should I book? 0 Guardar Reserva

In the off-season, we recommend booking at least 3 days in advance. The grassland season from July to August and the period around National Day are peak seasons, so we recommend booking 1–2 weeks in advance. Chartered car products with a driver especially need to be booked early so that drivers and vehicles can be arranged. For last-minute car use, you can directly contact customer service to confirm same-day vehicle availability.

How long after placing an order is it confirmed? 0 Guardar Reserva

After submitting the order, customer service will confirm the vehicle, itinerary and final quote with you during business hours. The order is considered established once online payment is completed. If you need to adjust the itinerary or vehicle type, please contact customer service before pickup; the earlier you adjust, the easier it is to arrange.

Can I consult before placing an order? 0 Guardar Reserva

Yes. If you are unsure whether the vehicle type, number of days or route is suitable, you can first consult via the contact information on the page. Customer service will suggest a vehicle type based on the number of people, luggage volume and itinerary intensity, and you can place an order and pay after confirmation.

How long before an unpaid order is canceled? 0 Guardar Reserva

The system sets a payment time limit for unpaid orders; if payment is not made within the time limit, the order will be automatically canceled to release the vehicle to other travelers. If you need to delay payment for special reasons, please contact customer service in advance to explain.

What documents are needed for self-drive car rental? 0 Guardar Documento de identidad

A valid second-generation ID card and a valid driver's license (C1 or above) of the person picking up the car are required. The documents must be within their validity period and match the person who placed the order. Some vehicle types require at least one year of driving experience; see the product page for details.

Can overseas tourists drive themselves? 0 Guardar Documento de identidad

China does not recognize an International Driving Permit (IDP) for use on its own. Overseas tourists usually need to hold a valid driver's license from their home country and obtain a temporary driving permit from the local traffic management department before they can legally drive. If it is inconvenient to obtain one, we recommend choosing a chartered car product with a driver, as no driver's license is required to ride.

Do I need to provide documents for a chartered car? 0 Guardar Documento de identidad

A driver's license is not required for a chartered car, but according to road passenger transport and accommodation registration requirements, passenger ID information is usually required. Overseas tourists please provide passport information to facilitate inspections at checkpoints along the way and accommodation registration.

Must the person picking up the car be the same as the person who placed the order? 0 Guardar Documento de identidad

In principle, yes. If someone else must pick up the car on your behalf, please contact customer service in advance to explain. The substitute must bring their own valid ID card and original driver's license and meet the driving experience requirements for that vehicle type; otherwise, the store has the right to refuse to hand over the car.

How is the rental fee calculated? 0 Guardar Tarifa

It is calculated as 'number of rental days × daily rental rate for that vehicle type'. The number of days between the pickup date and the return date is the billable days. For example, pickup on October 1 and return on October 4 counts as 3 days. After selecting dates on the product page, the number of days and total rental fee will be displayed in real time.

Does the deposit need to be paid online? 0 Guardar Tarifa

No. The deposit is collected by the store at pickup and refunded after the return inspection confirms no damage and no unresolved traffic violations. It is not included in the online payment amount. Only the rental fee is paid online.

How much is the deposit? 0 Guardar Tarifa

For self-drive vehicle types, the deposit is charged by vehicle type: sedan 3000 yuan, 7-seat SUV 4000 yuan, off-road SUV 5000 yuan. Chartered car products with a driver do not require a vehicle deposit. The deposit amount is indicated on each product page, and the page shall prevail.

When is the deposit refunded? 0 Guardar Tarifa

The refund can be processed after the return inspection confirms no new damage, fuel level meets the agreement, and no unresolved traffic violations. The arrival time depends on the payment method: cash or bank transfer is usually same-day; credit card pre-authorization release generally takes several business days.

Who bears the fuel cost? 0 Guardar Tarifa

For self-drive vehicle types, the renter bears the fuel cost, and the fuel level at return should be the same as at pickup. For chartered car products with a driver, fuel is generally included in the daily rental rate, but there is usually an agreed daily mileage limit (e.g., 300 km), and excess mileage is charged per kilometer.

How are tolls and parking fees calculated? 0 Guardar Tarifa

For self-drive vehicle types, tolls and parking fees are borne by the renter. For chartered car products with a driver, tolls and parking fees are generally not included and must be borne by the user. Please refer to the 'included / not included' list on each product page.

Is there an overtime fee? 0 Guardar Tarifa

Yes. If the agreed return time is exceeded, an overtime fee is charged per hour. The standard varies by vehicle type (about 50–150 yuan/hour), and there is usually a 60-minute grace period. If your itinerary may be delayed, please contact the store in advance to avoid extra charges.

¿Se puede emitir factura? 0 Guardar Tarifa

Yes. After placing an order, contact customer service and provide invoicing information (company name, tax ID, etc.). The invoice will be issued for the actual amount paid. Please confirm the invoice type and delivery method with customer service.

Can I pick up the car at the airport? 0 Guardar Transporte

Pickup can be arranged at Urumqi Diwopu Airport. We recommend filling in your flight number in the order remarks; the store will prepare the vehicle according to the landing time. After landing, contact the store contact person and proceed to the designated location for handover as instructed.

Can I return the car at a different location? 0 Guardar Transporte

It depends on the route and vehicle type. Arrangements can generally be negotiated between major cities such as Urumqi, Ili and Kashgar. Returning at a different location may incur a vehicle dispatch fee, and the specific amount needs to be confirmed after calculating based on the itinerary.

Where is the pickup point? 0 Guardar Transporte

Currently, pickup is mainly in Urumqi, and can be arranged at the airport or a city store. If you start your trip from another city, please contact customer service in advance to confirm the available local pickup methods.

What if the flight is delayed? 0 Guardar Transporte

Please contact the store or customer service as soon as possible to inform them of the delay. The store will adjust the handover arrangement according to the new landing time. Changes in pickup time due to flight delays usually do not incur additional charges, but may affect the day's itinerary; please communicate in advance.

How many days does the North Xinjiang loop generally take? 0 Guardar Ruta

The classic North Xinjiang loop (Urumqi–Sayram Lake–Ili–Nalati–Bayinbuluke, or continuing to Kanas) usually takes 7–10 days. If you only travel the Ili route, it can be completed in 5–6 days. We recommend limiting driving to 300–500 km per day.

How to arrange the South Xinjiang route? 0 Guardar Ruta

A common route is Urumqi–Korla–Kuqa–Aksu–Kashgar, then using Kashgar as a base to visit the Pamir Plateau and Tashkurgan. The whole trip usually takes 8–12 days, depending on whether you extend toward Hotan.

When can the Duku Highway be traveled? 0 Guardar Ruta

The Duku Highway crosses the Tianshan Mountains and, due to winter snow, is usually open only from around June to October each year. The specific opening and closing dates vary each year. Before traveling, please check the current year's traffic notices from the local transportation department; navigation showing it as passable does not mean it is actually open.

How many kilometers per day is appropriate? 0 Guardar Ruta

We recommend 300–500 km per day and 4–6 hours of driving, leaving time for sightseeing and rest. Distances between attractions in Xinjiang are long; an overly packed schedule can easily lead to fatigue driving and also compress sightseeing time.

What should I pay attention to when going to the Pamir Plateau? 0 Guardar Altitud

Along the China-Pakistan Highway toward Tashkurgan, the altitude rises rapidly, with several viewpoints at 3000–4000 meters, and Tashkurgan town at about 3200 meters. The night before going to the plateau, ensure adequate sleep and avoid alcohol, and do not schedule the itinerary too tightly. If obvious headache, nausea or chest tightness occurs, descend to a lower altitude and seek medical attention.

Do I need a border permit to go to Tashkurgan? 0 Guardar Frontera

Travel to border management areas such as Tashkurgan usually requires a Border Management Area Permit (border permit). It can be obtained at your place of household registration or locally in Kashgar, generally requiring an ID card; overseas tourists also need to provide passports and other materials according to the regulations at the time. Policies may change; please confirm the latest requirements with the local public security or travel agency before traveling.

Is the plateau route suitable for self-driving? 0 Guardar Altitud

The plateau road sections have high altitude and changeable weather, requiring high driving experience and physical condition. If you have no plateau driving experience, we recommend choosing a chartered car with a driver; a driver familiar with the road conditions is safer and better able to handle emergencies.

Is the temperature difference between day and night in Xinjiang large? How should I dress? 0 Guardar Preparación

The temperature difference is large; you may experience both short sleeves and a jacket on the same day. We recommend layering: quick-dry inner layer, fleece or thin down middle layer, windproof outer layer. Even in summer, bring a long-sleeved jacket and long pants; for the plateau, bring an extra thick coat.

Which months are best for visiting Xinjiang? 0 Guardar Preparación

June to October is the best travel season. From June to August, grasslands and lakes are at their best; from September to October, North Xinjiang enters the autumn color season. In April and May, Ili has apricot blossoms and wildflowers; winter is mainly for ice and snow landscapes.

Do I need to prepare my own navigation? 0 Guardar Preparación

We recommend installing an offline map on your phone and downloading the Xinjiang region in advance, as signals are weak in some desert and mountainous areas. For self-driving, you can use the in-car navigation together with your phone, and confirm the day's route and gas station locations before departure.

Are there child safety seats in the car? 0 Guardar Experiencia

Child safety seats require advance notice, and we will try our best to coordinate. Due to limited vehicle types and inventory, please specify the child's age and number of children in the order remarks so the store can prepare in advance. If unavailable, we will inform you in advance.

Can I bring pets? 0 Guardar Experiencia

Generally not recommended, as pets may affect the cleanliness of the car and impact subsequent passengers. If you really need to, please contact customer service in advance to explain; pets may be brought only after confirmation, and you must take care of supervision and cleaning yourself.

Can I smoke in the car? 0 Guardar Experiencia

Smoking is prohibited throughout the car. Smoking leaves residual odors and affects subsequent use; if traces of smoking are found in the car, the store may charge corresponding fees according to cleaning standards.

Does the vehicle have insurance? 0 Guardar Seguro

All vehicles are insured with compulsory traffic accident liability insurance and commercial third-party liability insurance; the specific coverage is subject to the actual policy of the vehicle. Insurance does not cover losses caused by illegal driving, drunk driving, etc.; the relevant liability shall be borne by the driver.

What if the car breaks down on the road? 0 Guardar Seguridad

First, park the vehicle in a safe location, turn on the hazard lights, and place a warning triangle behind the car. Evacuate all personnel outside the guardrail, then immediately contact the store or customer service. We will arrange rescue or a replacement vehicle. Never attempt repairs yourself in the driving lane.

How to handle a traffic accident? 0 Guardar Seguridad

First ensure personal safety, and call 120 if necessary; then call the police (122) and contact the store, following the traffic police's instructions. Take photos of the scene, license plates, and the other party's information. Do not leave after private negotiation.

Is long-distance driving suitable at night? 0 Guardar Seguridad

Not recommended. Some national roads in Xinjiang have insufficient lighting at night, and livestock and agricultural vehicles are present, posing higher risks. Schedule long trips during the day, drive continuously for no more than 2 hours, and take a 10–15 minute rest at service areas.

How to check my order? 0 Guardar Pedido

Click 'Order Inquiry' at the top, enter the phone number and ID number used when placing the order to view order status and details. You can also contact customer service using the contact information provided at the time of booking for assistance.

Can I cancel my order? 0 Guardar Reembolso y cambios

Cancellation can be requested before the vehicle use date. Cancellations close to the use date will incur a partial fee according to the rules; the specific standard is subject to the corresponding product description. It is recommended to place orders after confirming your itinerary to reduce unnecessary losses.

Can I change the vehicle use date? 0 Guardar Reembolso y cambios

Date changes can be requested subject to vehicle availability; the earlier the request, the easier the adjustment. During peak season when vehicles are in high demand, changes to the desired date may not be possible and are subject to customer service confirmation.

Can I get a refund after payment? 0 Guardar Reembolso y cambios

Refunds can be requested if cancellation rules are met. Refunds are returned via the original payment channel, and the arrival time depends on the payment channel's processing speed. No refund will be given for vehicles already used or dispatch fees already incurred.

How to choose between chartered car and car rental? 0 Guardar Integral

If you want to control your own pace, have driving experience, and hold valid documents, choose self-drive rental; if you don't want to drive, are an overseas visitor without a temporary driving permit, are traveling on plateau border routes, or are traveling as a group, a chartered car with a driver is more hassle-free. Both methods are priced by the number of days used.

Is there a time difference between Xinjiang and mainland China? 0 Guardar Otros

Yes, Xinjiang uses Beijing Time, but local daily schedules are generally about 2 hours later than in the mainland. In summer, it is still light after 21:00–22:00, dinner times are later, and shopping malls and restaurants also close later. Take this into account when planning your itinerary.

What vehicle to choose for lots of luggage? 0 Guardar Integral

For 2–3 people with a lot of luggage, an SUV is recommended; for 4–6 people, a 7-seat SUV or MPV; for more people, a 12-seat van or 19-seat minibus. On long loop trips, luggage takes up a lot of space, so it's better to choose a larger vehicle.

Is refueling convenient? 0 Guardar Otros

There are many gas stations in major cities and along national roads, but distances in deserts and mountainous areas can be 100–200 km. The principle is to refuel when the tank is below half, and be sure to fill up before entering no-man's land, mountains, or plateaus. Refueling requires presenting an ID card for registration.