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Pickup and Return Process: Airport Pickup, Vehicle Inspection and Deposit Refund

Guide details

PickupReturnVehicle InspectionDepositAirport 23 views 2026-10-31 21:38:28

1. What to Bring for Pickup

  • The pickup person's valid ID document
  • For self-drive models: your valid driver's license (some models require at least one year of driving experience)
  • A credit card or payment method for the deposit
  • The order number from your booking (showing the order details on your phone is sufficient)

2. Airport Pickup

Pickup can be arranged at Urumqi Diwopu Airport. We recommend entering your flight number in the order notes so the store can prepare the vehicle according to your landing time. After landing, contact the store's contact person and hand over the vehicle at the designated location as instructed.

3. Vehicle Inspection Points (Be Sure to Take Photos)

Walk around the vehicle with staff and focus your photos on:

  • The four corners of the body and the bumpers (scratches, dents)
  • All four tires and wheels (bulges, cracks)
  • Front and rear windshields and windows (cracks, stone chips)
  • Fuel gauge and odometer readings
  • Seats and interior condition

It is advisable to also capture the date and time information in the photos and keep them until after the vehicle is returned. Any existing damage should be recorded one by one on the rental agreement — do not leave it as a verbal note.

4. Return and Deposit Refund

Return the vehicle at the agreed time and place and inspect it in person. If there is no new damage, the fuel level matches the agreement, and there are no unresolved traffic violations, the store will process the deposit refund. The time for the deposit to arrive depends on the payment method; credit card pre-authorizations usually take several business days to release.

5. Overtime Fees

Returning later than the agreed time incurs an hourly overtime fee, usually with a 60-minute grace period. If your trip may be delayed, please contact the store in advance to avoid unnecessary charges.

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FAQ

Can I pick up or return the car in a different city?
It depends on the route and vehicle. Arrangements can usually be made for major cities such as Urumqi, Ili and Kashgar; returning to a different city may incur a vehicle relocation fee.
Can I pick up the car at the airport?
Pickup can be arranged at Urumqi Diwopu Airport. We recommend filling in your flight number in the order remarks; the store will prepare the vehicle according to the landing time. After landing, contact the store contact person and proceed to the designated location for handover as instructed.
Must the person picking up the car be the same as the person who placed the order?
In principle, yes. If someone else must pick up the car on your behalf, please contact customer service in advance to explain. The substitute must bring their own valid ID card and original driver's license and meet the driving experience requirements for that vehicle type; otherwise, the store has the right to refuse to hand over the car.
Does the deposit need to be paid online?
No. The deposit is collected by the store at pickup and refunded after the return inspection confirms no damage and no unresolved traffic violations. It is not included in the online payment amount. Only the rental fee is paid online.
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